Refund policy

Plushies and gifts

You may request a return within 14 calendar days after delivery. Items must be unused, in their original condition, with tags and original packaging. Please email shop@aivanastudio.com with your order number before sending anything back. We will provide return instructions and, where applicable, a return label.

For damaged, defective, or incorrect items, contact us promptly with your order number and clear photos so we can arrange an appropriate replacement or refund. Please use the return instructions we provide; do not send items to an address printed on the package without contacting us.

We will explain any applicable return shipping cost before you send the item. Approved refunds are issued to the original payment method after the return is reviewed. Your payment provider may take additional time to post the refund. This policy does not limit your rights under applicable law.

Made-to-order apparel

Return and Refund Policy — Made-to-Order Apparel

Our apparel is made to order. Please review the product description, available colors, and size chart carefully before placing your order.

Damaged, defective, or incorrect items
If your apparel arrives damaged, has a manufacturing defect, or differs from the item, size, or color you ordered, please contact shop@aivanastudio.com as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and the problem. For an incorrect item or size, include a photo of the size label. We will review your request and arrange a replacement or refund for an eligible issue.

Size changes and change of mind
Because apparel is made to order, we do not offer returns or exchanges when the item was supplied correctly but you selected the wrong size or color, or changed your mind, except where applicable law requires otherwise.

Please contact us before sending anything back
Do not return an item without instructions from Aivana Studio. We will let you know whether a return is needed and provide instructions if applicable.

Refunds
If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Your consumer rights
This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Questions
Contact shop@aivanastudio.com for help with an apparel order.