Shipping policy

Plushies and gifts

Our current plushie and gift selection ships to the contiguous United States and Washington, DC. Standard shipping is free for these items. Products may ship directly from our fulfillment partners, and items in one order may arrive in separate packages.

Delivery timing depends on the item, destination, and carrier. Please contact shop@aivanastudio.com before ordering if you need an item for a particular date. We do not guarantee holiday arrival. Tracking information will be emailed when available.

Check your address before placing your order. Contact us immediately if it needs correction; changes or cancellations may not be possible once fulfillment begins. For delivery problems, email us with your order number.

Made-to-order apparel

Shipping Policy — Made-to-Order Apparel

Order processing
Aivana Studio apparel is made to order through our production partners. Production takes place before shipping, so the total time to receive your order includes both production and carrier transit time. Timing varies by product, production partner, destination, and seasonal demand.

Destinations and shipping costs
Available shipping destinations and shipping charges are shown at checkout. Shipping charges depend on the items in your order and your delivery address. Please review the final shipping charge before placing your order.

Delivery estimates
Any delivery estimate shown on a product page or at checkout is an estimate, not a guaranteed arrival date. Production delays, carrier delays, severe weather, and other disruptions may affect delivery. Please contact us before ordering if you need an item for a particular date.

Tracking and separate shipments
When tracking information is available for a shipped order, it will be provided in your shipping notification. Orders containing items from different production partners may arrive in separate packages and on different dates.

Shipping address
Please check your delivery address carefully before submitting your order. If you notice an error, contact shop@aivanastudio.com immediately. Address changes may not be possible once production or shipment has begun.

Delivery problems
If tracking appears stalled, an order has not arrived, or a package arrives damaged, contact shop@aivanastudio.com with your order number and relevant details so we can investigate. For damaged, defective, or incorrectly supplied apparel, please also review our Return and Refund Policy.

Your rights
This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact
For shipping questions, email shop@aivanastudio.com.